My name is Chris McQueen. I am a UX designer and user researcher specialising in Enterprise-level applications and Financial Technology (FinTech).
I work with companies from all over the world. I plan, develop and lead user research and usability studies to gather deep consumer insights and create great customer experiences. I also love nothing more than getting into the nitty gritty of the design and working alongside development teams from conceptualisation through to implementation.Learn more about me
Evangelising UX and managing the expectations of stakeholders.
Planning and prioritisation
A robust plan helps the team allocate resources and focus on the most important features or deliverables for a given project.
By training product and technology teams, more insights can be gathered and richer feedback can be fed into the project.
Content is the stuff that actually gets users to visit. For products, services and applications the copy needs to be consistent and fit for purpose.
Heuristic reviews (often referred to as expert reviews) are a cost effective way of quickly identifying usability issues.
Content audits help determine what needs to stay and go when reorganising a site.
Surveys are useful in providing a high number of responses to research questions to help get a general overview of the target audience.
The aim of a contextual inquiry interview session is to form a comprehensive understanding of how real customers use products in the context of their daily life.
Card sorting aims to understand users expectations around navigational concepts.
Through the generation of multiple design concepts, ideas can be validated against the project, business or user requirements.
Personas are useful in helping to guide decisions about a service, product or interaction space such as features, interactions, and visual design of a website.
Sitemaps demonstrate high-level Information Architecture and navigational structure of an application or website.
User Journeys help define the core path that a customer takes through a an experience in order to define the flow of features, pages and user interactions.
A wireframe is to provide a detailed specification for the design. They are most useful when reaching a decision point for the design direction.
Prototypes come into their own when usability testing. A prototype’s aim is to represent the primary interactions of the website or application.
Usability testing is used to evaluate a product or service by testing it on real end-users in order to validate designs, concepts or prototypes.
This area of my site is a work in progress so there will be more detail, more visuals and more projects coming soon!
Etsy remote user researchThis remote user testing project was completed in 2014 to assist Etsy.com gain further insight across their global user base. I served as a Remote User Research consultant with a particular focus on Etsy's Canadian and Australian markets.
PayPal Instalments UX DesignThe PayPal Instalments project was a particular highlight for me. As a UX Consultant, I worked closely with Product Management, Marketing, Content and Legal teams in order to ensure a fully compliant product offering.
GSK Intranet User ResearchThis user research project was completed during my time with The Team. Here, I served as a User Experience Research consultant on GSKs redesign of their pharmaceutical intranet. The particular research focus of this project was on their distributed workforce and nationwide Sales teams.
Deutsche Bank Trade FinanceIn 2012, I joined Deutsche Bank’s Global Transaction Bank User Experience team. Here, I was given the opportunity to lead several large-scale, multi-national projects. One of the largest, and indeed my first project with the bank was the redesign of their trade finance application.