About Me

I am a user researcher working with companies from all over the world. I plan, develop and lead user research and usability studies to gather deep consumer insights and create great user experiences.

If you’re working on a new or existing website or application, and you’d like my help to make it usable, useful, and desirable, then get in touch!

What does a user researcher do?

I cover all areas of the development lifecycle which includes discovery, conceptualisation, testing and implementation.

My full lifecycle involvement includes:

  • Planning scopes of work within ‘Lean’, ‘Agile’ and ‘Waterfall’ contexts.
  • Gathering insights by way of contextual inquiry, ethnographic research, interviews and observational studies.
  • User research through remote user testing, card sorting, concept testing and in-person product usability evaluations.
  • Facilitating workshops to analyse and synthesise research into meaningful product requirements, user journeys and personas.
  • Designing and iterating interaction designs and prototypes.
  • Supporting development teams throughout implementation, facilitating feature prioritization and creation of user scenarios.
  • Measuring success, tracking feedback and conversion rate optimization. (more…)
Learn more about me


  • Gabriel Tichy
  • Elaine Montgomery
  • Zoe Lynam


My work covers a wide range of e-commerce, gaming, e-learning and finance across web, software, intranet, tablet and mobile devices. I specialise in the remote research and user experience design of enterprise applications.

User Research Post-its